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🏥 Accessing Your Health Information Online

A Guide to the NHS App and Proxy Access via Patient Access 

đź”· Using the NHS App 

The NHS App is a secure and easy way to access your NHS services online. It allows you to: 

  • View your medical record 
  • Order repeat prescriptions & track if it has been dispensed (this is pharmacy dependent)
  • Access NHS 111 online 

📱 How to Get Started 

  1. Download the NHS App 

Find it on the App Store (iOS) or Google Play (Android). 

  1. Create an Account 

You’ll need: 

  1. A form of photo ID (e.g. passport or driving licence) 
  1. A short facial recognition scan or video for verification 

(Alternatively, ask your GP surgery for a registration code) 

  1. Connect to Your GP Practice 

Once verified, the app will link to your practice if they are NHS App-enabled. 

ℹ️ Note: The NHS App currently does not support full proxy access for parents, carers or guardians. This functionality is under development. 

🔶 Need Proxy Access? Use the Patient Access App Instead just for now

Until the NHS App supports proxy access, patients and carers can use Patient Access. 

đź‘Ą What is Proxy Access? 

Proxy access allows a trusted person—such as a parent or carer—to access another person’s GP online services. This includes: 

  • Booking appointments 
  • Ordering prescriptions 
  • Viewing part or all of a medical record 

This is useful for: 

  • Parents managing children’s care 
  • Carers supporting patients with health needs 

🛠️ How to Set It Up 

  1. Speak to Your GP Surgery 

Complete and submit our proxy access application form

  1. Complete the Application 
  1. You may need to provide photo ID. 
  1. Proof of relationship (e.g. birth certificate) may be required. 
  1. If the patient is capable of consent, their written approval will be needed. 
  1. Download the Patient Access App 

Available from the App Store or Google Play. 

  1. Create Your Own Account 

Once proxy access is approved, you will be able to switch between your record and the person you’re supporting. 

đź“ś Proxy Access Rules in the UK 

Access to someone else’s medical record follows strict NHS guidance: 

Children and Young People 

  • Under 11 years – Parents/guardians are usually granted full access. 
  • 11–15 years – GPs assess if the child understands their rights. Proxy access may be limited or withdrawn. 
  • 16 years and over – Proxy access is only allowed with the young person’s explicit consent. 

Carers and Legal Representatives 

  • Formal carers may be granted access with appropriate documentation (e.g. power of attorney, court order). 
  • The level of access will depend on the individual’s capacity and consent. 

🧾 Summary Table 

Feature NHS App Patient Access (Proxy) 
View your record âś… Yes âś… Yes 
Order prescriptions âś… Yes âś… Yes 
Book appointments âś… Yes âś… Yes 
Proxy access đźš« Not yet available âś… Available via GP surgery 
Minimum age 13+ Varies (set by GP surgery) 

đź”— Where to Get More Information 

  • Proxy Access Guidance: 

đź“ž Need Help? 

If you’re not sure which online service your GP surgery uses or you need help getting started, please contact our reception team or submit an administration online consultation. We’ll be happy to guide you through the process.